ALL ABOUT RETURN, REFUND AND CANCELLATION POLICY
Our return and exchange policy give you an option to return or exchange items purchased on our website for any reason within the specified return/exchange period. We only ask that you don't use the product and preserve it in original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. Following is the way to return the product to us:
Pick Up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pickup, we will initiate a refund in your wallet. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.
FAQ (Frequently Asked Questions)
Some basic questions in which you might have doubt are as follows:
Can I modify the shipping address of my order after it has been placed?
Yes, you can change the shipping address of your order before we have processed it.
How do I cancel my Order?
Tap on my account > order history > you will have to fill a form > and submit. Your request will be sent to the relevant department for processing and you will be notified via e-mail or messaging as to the status of your request.
I just cancelled my order. When will I receive my refund?
You will get it in 4 to 5 Working days. So sit back and relax your money is safe.
Why has my return been declined or why is my returned product re-shipped?
It is because the product you asked for in return or exchange has not passed our quality check, so in this case, we return back the product to you.
Will you accept a return if I have discarded the outer packaging?
Yes, we will accept it. But the main product i.e. the apparel should not be damaged by you at any cost.