Terms & Conditions

Welcome to ROOTS & WINGS. This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of Roots & Wings platform - www.rootsnwings.store

You agree to all terms of Service along with the Privacy Policy on our website, which may be updated by us from time to time. We will not be responsible if, for any reason, the website is unavailable at any time or at any period. If necessary, we may also restrict access to some parts or the whole website. Your use of the Roots & Wings and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the roots n wings including the applicable policies which are incorporated herein by way of reference.


The domain name is www.rootsnwings.store is a site operated by Roots & Wings, a company incorporated under laws of India with our registered office at Block No 77, Shop No. 30-31, The Polaris Textile City, Opp Essar Petrol Pump, Godadara Dindoli Road, Near Kangaroo Circle, Surat 395010.


If you use the program or policy, you will be the one responsible for maintaining the confidentiality of your Username and Password and you will be responsible for all the activities that happen under your Username and Password. You agree that if you provide any information that is Untrue, Inaccurate or Incomplete.We shall have all the rights to indefinitely suspend or terminate or block access to your account.
You will also have to agree to:

  • Promptly, notify roots N wings for any unapproved use of your password or account.
  • You will have to ensure that you exit from your account at the end of each session.


We provide you a number of internet-based services through this platform. ROOT & WINGS is an online retailer of clothes, which are offered at a great value to buyers. We shall ship you the product and be entitled to its payment for the service.

We enable users to purchase original merchandise of clothes. The products can be purchased through various methods of payment offered. The sale and purchase shall be additionally governed by specific policies of sale, like exchange policy, return policy, cancellation policy. It is clarified that at the time of creating a return request, users are required to confirm that product that you are returning is being unused and has original tags still attached to it. If we found that the product returned by the user is found damaged, or the original tags are missing. We shall re-shipped the order back to the customer. And if the user's return request is declined the user shall not be eligible for a refund and we don’t assume any sort of liability in this regard.


Our website provides you links for sharing our content on Facebook, Instagram and any such third party website. We disclaim all liabilities and take no responsibility for the content that may be posted on such third party websites by the users of such websites in their personal capacity on any of the above-mentioned links for sharing and/or listing purposes as well as any content and/or comments that may be posted by such user in their personal capacity on any official webpage of ROOTS & WINGS on any social networking platform.


The images of the items that you see on the website is for illustrative purpose only. We have made every effort to display the colors accurately. Your items may vary slightly from those images. All measurements and sizes of items are approximate; however we do make every effort to ensure that they are accurate as possible. We also take care that all details, descriptions and prices of items are as error-free as possible.


We ensure that all details of prices appearing on the website are accurate, however any type of error may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund in your respective account(wallet). The products available on the website are for retail sales, intended for end-user consumption and are in no way available for resale.

Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes GST at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.


You shall indemnify and hold harmless ROOTS N WINGS, its owner, licensee, affiliates, subsidiaries, group companies and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights of a third party.


You will be given various options for the delivery of items during the order process. The options available to you will vary depending on where you are ordering from. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, the delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by e-mail and SMS. However, we will not be able to compensate for any mental agony caused due to delay in delivery.


These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals etc.